Terms & Conditions
Mandatory Requirement
An uncut unboxing video is mandatory for all parcels to claim DOA (Dead on Arrival), replacement, or in-transit damage. Failure to provide the unboxing video may result in the claim being rejected, and no replacement or damage claim will be entertained.
Basic Terms & Conditions
- Entity: Bihar IT is an IT products and software marketing and distribution business and is not a manufacturer of the products sold on our website.
- Logistics: Once the products are handed over to the courier or logistics partner, delivery and transit are subject to the courier company's terms and conditions. However, Bihar IT will assist customers in case of shipping-related issues.
- GST Invoicing: We provide valid GST invoices for eligible purchases. Customers wishing to claim Input Tax Credit (ITC) must provide accurate GST details during checkout.
- Product Components: Products listed on our website may include individual spare parts, components, or accessories. They do not constitute a complete computer system unless explicitly mentioned as a complete system.
- Legal Jurisdiction: Any disputes arising from purchases made through Bihar IT shall be subject to the applicable laws of India and the jurisdiction of the competent courts.
Cancellation & Convenience Fees
| Cancellation / Modification | Applicable Deduction |
|---|---|
| Cancellation Before Shipping | 5% |
| Cancellation After Shipping | 15% |
| Order Modification (Post-Shipping) | 3% |
Note:
- No cancellation or modification charges apply to orders before shipping, except the applicable 5% cancellation deduction.
- Orders cannot be cancelled once dispatched without applicable cancellation and shipping charges.
- Any eligible refund will be processed within 5–7 working days to the original payment method.
Warranty & RMA Policy
- Warranty Service: All products are covered under Carry-In Warranty unless otherwise specified. Customers are responsible for both-way shipping charges for all warranty and RMA claims.
- Manufacturer Warranty: Products are covered under the respective manufacturer's or authorized distributor's warranty. Customers may contact the nearest authorized service centre directly for warranty-related assistance.
- Gaming Chairs: Gaming chairs are covered under a Part Replacement Only policy. Refunds are not applicable for gaming chair purchases, subject to applicable consumer protection laws.
- Warranty Void Conditions: Warranty may be void in cases of physical damage, burnt pins, tampered warranty stickers or seals, cracks, liquid damage, or unauthorized repairs.
- On-Site Warranty Coverage: If the customer's location is outside the manufacturer's on-site service coverage, warranty service may be provided through Carry-In service, subject to the manufacturer's warranty terms.
- RMA Approval: All warranty claims and product returns are subject to inspection and approval by the manufacturer or authorized distributor.
Note: Please retain the original invoice, product packaging, serial number, and warranty details for future warranty or RMA claims.
Replacement & Refund Policy
- Request Window: Any replacement or refund request must be raised within 72 working hours of delivery. Requests submitted after this period may not be accepted, subject to applicable consumer protection laws.
- Product Usage: Products that have been used, installed, activated, or damaged by the customer are not eligible for return or refund, except where required under applicable law. Returns due to a change of mind are not accepted unless otherwise specified.
- Product Condition: Products submitted for replacement or warranty claims must be in good physical condition and include their original packaging, accessories, manuals, and other supplied components, wherever applicable.
- Inspection & Approval: All replacement and refund requests are subject to product inspection and verification by Bihar IT or the respective manufacturer/distributor.
- Refund Processing: Approved refunds will be processed to the original payment method within 5–7 working days, subject to payment gateway and banking timelines.
Note: Customers are advised to record a complete, uncut unboxing video while opening their parcels to support claims involving missing items, physical damage, or Dead on Arrival (DOA) products.