Cancellation Policy
⚠️ MANDATORY UNBOXING VIDEO ⚠️
Please record a complete, uncut unboxing video of your parcel from the moment you receive it. Ensure that the shipping label, outer packaging, seals, and product condition are clearly visible. This video is mandatory for all DOA, missing item, and transit damage claims. Claims submitted without a valid unboxing video may not be eligible for replacement or damage claims.
Order Cancellation & Modification Policy
The 2-Hour Grace Period
We provide a 2-hour grace period after order placement to allow customers to make changes or cancel their orders.
Free Cancellation: Orders can be cancelled or modified within 2 hours of placement without any cancellation or convenience fees.
Order Modification: Customers can request a product change, upgrade, downgrade, or shipping address correction within this period, subject to product availability.
Orders Below ₹1,000: Orders with a value below ₹1,000 are not eligible for cancellation once placed.
Cancellation Fees & Deductions
Cancellation charges may apply when a customer requests cancellation after the 2-hour grace period or after dispatch.
| Cancellation Reason | Applicable Charges |
|---|---|
| Cancellation After 2 Hours (Before Shipping) | 3% Deduction |
| Order Rejection / Customer Unavailable After Dispatch | 15% + Two-Way Courier Charges |
| Snapmint EMI Finance Orders | 15% Additional Fee |
Note:
Refunds for returned shipments will be processed within 24–48 hours after the product is received back at our premises and inspected.
Payment gateway and transaction charges may be non-refundable where permitted by applicable payment provider terms and law.
All deductions are subject to applicable consumer protection laws.
How to Modify Your Order
If you wish to change your product, upgrade or downgrade your order, or correct your shipping address, please contact our support team directly instead of placing a cancellation request.
WhatsApp / Call: +91 8433590471
Email: support@biharit.com
Important: Once an order has been dispatched from our warehouse, cancellation or modification may not be possible. Please contact our support team for assistance.
Product Support
Bihar IT aims to provide customers with the best possible assistance after purchase. Products covered under manufacturer warranty are subject to the respective brand's warranty terms and conditions.
For technical support, repairs, or warranty-related issues, customers may contact the manufacturer's authorized service centre or reach out to Bihar IT for assistance.