Privacy Policy

Financial Security: We never collect or store your card numbers or expiry dates. All UPI and card payments are processed securely by our partner, Cashfree & Snapmint.

Information Collection & Usage

  • Information Collection: We collect personal information such as your name, billing and shipping address, email address, phone number, and other necessary details when you register on our website, place an order, purchase products.
  • Customer Engagement: We may collect information when you post product reviews, comments, submit enquiries, participate in promotions, or contact us through phone, email, WhatsApp, or other communication channels.
  • Purpose of Information: We use your information to process and confirm orders, generate invoices, arrange product delivery, provide customer support, verify payment status, manage warranty and RMA requests, and improve your shopping experience.
  • Marketing Communications: We may send you promotional emails, newsletters, product updates, and special offers with your consent. You can opt out of marketing communications at any time.
  • Data Security: We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
  • Third-Party Sharing: We may share necessary information with trusted payment gateways, courier partners, manufacturers, and service providers strictly for order processing, payment verification, delivery, and customer support.
 

Data Sharing & Retention

  • Data Sharing: Bihar IT does not sell customers' personal information to third parties. However, necessary information may be shared with trusted service providers, including payment gateways, courier partners, manufacturers, and authorized service centres, strictly for order processing, payment verification, product delivery, and customer support.
  • Data Retention: We retain customer information, order details, transaction records, and website activity data only for as long as necessary to fulfil business, legal, accounting, and customer service requirements.
  • Registered User Profiles: Registered customers can view and update their personal information through their account profile. Customers may also request account deletion, subject to applicable legal and record-retention requirements.
  • Comments & Reviews: Comments, product reviews, and related metadata may be retained to manage customer feedback, prevent spam, and improve website services.
  • Data Protection: We take reasonable security measures to protect stored customer information against unauthorized access, misuse, loss, or disclosure.

Note: Certain information may need to be retained even after an account deletion request to comply with applicable laws and business obligations.

Your Rights Over Personal Data

  • Data Access: You have the right to request a copy of the personal information Bihar IT holds about you.
  • Data Export: You may request an exported file containing your personal data, including information you have provided to us through our website or account.
  • Data Correction: You can request corrections to inaccurate or incomplete personal information.
  • Data Deletion: You may request the deletion of your personal information or account, subject to applicable laws and regulations.
  • Legal Retention: Please note that certain information may need to be retained for administrative, accounting, tax, legal, security, or regulatory compliance purposes, even after a deletion request.
  • Contact Us: To exercise your data rights or submit a privacy-related request, please contact us through our official website or customer support email.

Note: Bihar IT respects your privacy and handles personal data in accordance with applicable data protection laws in India.