Overview
We aim to provide a simple, transparent, and reliable shopping experience. Please review our policies before placing an order.
Cancellation & Refund
Customers may request cancellation within 6 hours of placing the order. For eligible cancellations, a 22% cancellation charge plus applicable courier/shipping charges will be deducted from the refund amount. Cancellation requests received after 6 hours may not be accepted.
For eligible cancellations and approved returns, refunds will be processed to the original payment method within 7 working days, subject to verification and applicable product policies.
Exchange
Exchange requests for eligible physical products must be raised within 3 hours of delivery. The product must be unused, in its original condition, and include all original packaging, accessories, and applicable documents.
Gift
Gift orders are subject to the same applicable cancellation, return, exchange, refund, and shipping policies. Digital products cannot be cancelled or returned after delivery.
Shipping & Return
Physical products are carefully inspected and securely packaged before dispatch. For eligible returns, customers must contact us within 3 hours of delivery.
Products damaged during courier transit may require a courier claim/settlement before a refund is processed. After settlement, the eligible refund will be processed within 7 working days.
Digital Products
Once an antivirus, software, licence key, activation code, or other digital software product has been delivered, cancellation, return, exchange, or refund will not be accepted, whether delivered by email or courier.
Need Help?
For assistance with cancellation, return, exchange, or refund, please contact our support team with your Order ID.